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Customer Strategist Journal
World: Europe, Middle East, and Africa
Think Global, Act Local
Communication
What’s Up with WhatsApp?
Payers
Five Opportunities for Improved Payer Experience
Winter 2020 Customer Strategist Journal credits
Past Predictions of Future Customer Experiences
Welcome to the Collaborative Economy
Meet the Resilient Corporation
Retail and eCommerce
Primed for an Exciting Customer Experience Future
4 Essentials for Adapting to the 2020 Customer
Media
Meet the Dawn of Ambient Intelligence
The Promising Digital Future of Lead Generation and Search
Measure the Value of Customer Experience Improvements in Five Steps
Four Ways to Speak the CFO’s Language
Secure the Building Blocks of Exceptional Customer Experience
A Realistic Vision of the Customer Future
Technology
Dell's Future=Fewer Products, More Support