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Customer Strategist Journal
Customers are your ‘ace in the hole’ during uncertain times
3 ways to improve financial services CX in 2023
How to create an employee experience workers don’t want to leave
Payers
Payers and providers can help close health disparity gaps: 3 CX tools to help
How to turn your contact center into a CX ‘control hub’ (and why you should)
Thinking about nearshoring? 5 things retailers should consider
It’s time to Be REAL about CX leadership
Sourcing the ingredients of a great customer experience
Focus on the member experience after open enrollment ends
Can you spot missed opportunities in the contact center?
Retail and eCommerce
3 ways retailers are combatting holiday season challenges this summer
Customer intent is a treasure trove of actionable data hiding in plain sight
Happy customers are closer than they appear
Take the mystery out of customer satisfaction
How to make VoC work for your brand
Conversational AI vs. traditional chatbots: Not the same (but both can help your CX)