This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
Communication
What to Expect from the Rise of Chatbots
Retail and eCommerce
Sotheby’s: All About the User Experience Since 1744
World: Americas
Automakers Redefine Mobility in an App-based World
Does CRM Simplify the Customer Experience?
Media
2017: A Look Ahead
Technology
Virtual and Augmented Reality: Empathy Machines
Take the Consumer Experience Behind the Firewall
Solving for X: Why the Future of Business is Experiential
Customer Centricity Changes Over Time
Payers
The Evolution of Common Customer Experiences
The Data-Driven Traveler
Utilities Power Up Customer Engagement
Travel and Hospitality
Become Your Own Uber
The Choice Is Simple. Or Is It?
That Was Easy
The Evolution of Customer Service