Checklist | 3-min read
Guide to Managing Vaccine Call Volume Surges
As the COVID-19 vaccine enters the distribution phase, healthcare organizations are expecting many recipients to seek answers from them regarding procedures, effectiveness, and costs. During this crucial period, patient and member support must be adaptable enough to ensure vaccination efforts are rolled out effectively and safely.
Learn the 7 strategies needed for patient and member support to succeed in this pivotal time.
Successfully manage contact center surges
during vaccination rollout
- At-home operations: TTEC’s at-home operations platform powers 40k+ remote agents across the globe in completely secure work-from-home environments.
- Messaging platforms: Reach patients and members via the platforms they prefer for outreach, scheduling, inquiry responses, critical follow-up, and more.
- Award-winning training: AI-powered learning solutions train agents 2-3x faster and keep their job skills and knowledge up-to-date.