How Prepared is your Contact Center
12 Ways to Keep Your Customers, Clients, and Agents
Calm and Informed during the COVID-19 Outbreak
Unexpected cancellations, out-of-stock items, and school and business closings are driving frazzled customers into a frenzy. They're looking for concrete answers fast — and many brands are struggling to keep up as customer service epicenters scramble to keep the chaos in check.
Today's call and contact center leaders must act swiftly and decisively during this stressful time to ensure everyone in their facilities and communities stays happy, healthy, and helpful.
In this preparedness checklist, learn the 12 key points to consider as you develop your contingency or business continuity plan through:
- Developing an emergency response plan
- Shifting to remote work ASAP
- Exhibiting resilience in your customer experience