5 Coronavirus-Spurred Trends Reshaping Healthcare Contact Centers

The COVID-19 crisis has shown healthcare organizations that many of the digital innovations that they were beginning to explore before the pandemic are essential and in demand. It’s time for companies to go all in on making those innovations a central part of the member and patient experience.

Take a look at our checklist for:

• 5 trends that are reshaping healthcare in a post-COVID-19 world
• Ideas for reimagining digital healthcare as a CX differentiator
• What's needed to make home-based contact center agents a permanent part of the workforce
• Insights for building a more agile culture moving forward