9197 South Peoria Street
Englewood, CO, U.S.A
Phone for general inquiries
Phone for services information
By 2020, a customer will manage 85% of their relationship with an enterprise without interacting with a human1. As new AI technologies – messaging apps, bots, and the like – continue to enter the customer experience space, that percentage will only rise.
But, just because you can automate something, doesn’t mean you necessarily should. There’s still a lot to be said for the empathy and authentic conversations that come with human-to-human interactions.
This eBook offers insight into how to strike a balance between automation and human interactions in the customer experience ecosystem.
Yes, I want the eBook
or call +1.877.206.8119