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Business and Contact Center Continuity Resources Center

 
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Blog

Blog | 3 min read
3 Ways to Revolutionize Customer Service After the Pandemic.

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Blog

Blog | 3 min read
3 Ways Resiliency Helps Companies Shift Back.

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Solution


Increase speed-to-proficiency and quickly ramp-up a remote workforce with our TrainNOW suite of asynchronous, virtual content. Our certified managed learning platform delivers bite-sized, gamified training modules to tailor the learning experience for each employee and skill level.

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Blog

Blog | 3 min read
5 Tried-and-True Training Tips for Work from Home Contact Center Agents.

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Webinar

Webinar | 30 minutes
Leading citizen experience specialists discuss and answer the burning questions on everyone’s minds, including what are the requirements for effective and timely contact tracing and what technology options are available to enable the full value chain.

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Case Study

Case Study | 3 min read
Telecom seamlessly scales apple business chat support.

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Blog

Blog | 3 min read
How to Rise Above Crisis With Exceptional Moments.

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Blog

Blog | 3 min read
5 Innovations Reshaping Contact Centers for a Post-Crisis World.

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Blog

Blog | 3 min read
5 Ways to Reinvent the Citizen Experience Post-Crisis.

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Blog

Blog | 3 min read
4 Security Strategies for Remote Contact Centers.

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Solution


Deploys immediately-available, highly-scalable at-home technology, and customer service associate solutions to support companies and their customers' needs, ensuring business continuity.

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Case Study

Case Study | 3 min read
We implemented an efficient and accurate reporting system that gave a better view on payments and loss.

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Video Demo

Video Demo | 4 minutes
Unemployment Assistance through the Power of Conversational AI.

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-300
Blog

Blog | 3 min read
Digital Transformation Today, Competitive Differentiation for Tomorrow.

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Blog

Blog | 5 min read
How to manage call volumes and connect communities in a crisis driven world.

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Webinar

Webinar | 25 minutes
CARES Act NOW: Handling the surge in citizen outreach - Our government CX experts as they discuss the best ways contact center leaders can overcome the disruption and impacts sparked by Coronavirus.

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Special Report

Special Report
As federal, state and local agencies look to significantly increase contact tracing efforts, what can you do to get ready? In this special report learn contact tracing best practices and how to ramp up quickly and efficiently.

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Checklist

Checklist | 4 min read
Top actions for government contact centers to meet the surge in citizen demand: Equip your government agency to keep pace with the unemployment, COVID-19, and CARES Act challenges.

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Video Demo

Video Demo | 4 minutes
Digitally driven citizen engagement: Connecting communities to flatten the curve

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Blog

Blog | 4 min read
4 Work-from-home resiliency strategies for the contact center. To weather a crisis, it's essential that you react and plan strategically.

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Blog

Blog | 3 min read
3 Best Practices in Citizen Experience for Government Agencies During Coronavirus

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Solution


Improves utilization, capacity, and optimizes interactions by rapidly deploying AI-enabled conversational messaging channels allowing customer service associates to quadruple the number of customers they can handle concurrently.

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Blog

Blog | 3 min read
Thank You TTEC. We at TTEC have so much to be proud of, most especially that we are so fortunate to work with such incredible teammates.

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Strategy Guide

Strategy Guide | 20 min read
This strategy guide answers pressing questions and offers top rapid-response strategies for managing citizen surge in days, rather than weeks.

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Blog

Blog | 3 min read
3 Ways Automation Provides Authenticity at Scale in a Crisis

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Case Study

Case Study | 2 min read
Providing rapid contact center assistance during disaster relief.

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Infographic

Infographic
To keep up with sudden demand spikes, it's crucial to mobilize operations quickly while maintaining data security to deliver simple, seamless, and satisfying citizen experiences across every touchpoint. TTEC strives to understand and align with the unique challenges government agencies face.

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Webinar

Webinar | 34 minutes
Intelligent Automation for the Contact Center: Learn simple ways to accelerate agent productivity without losing the “human touch” your citizens crave.

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Blog

Blog | 4 min read
When the unexpected happens, lean into resilience.

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Data Sheet

Message NOW | 4 min read
Optimizing channels for the current demand.

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Solution


Increases workforce productivity by automating customer interactions using intelligent virtual assistants and business processes using robotic desktop automation robotic process automation.

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Blog

Blog
Intelligent Automation: Modern Tools for the Modern Contact Center.

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Blog

Blog | 6 min read
14 productivity and engagement tips for remote contact center workers

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Press Release

Press Release | 4 min read
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders.

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Case Study

Case Study | 4 min read
Digital transformation by implementing Intelligent Virtual Assistants in finance, HR, digital marketing, and logistics.

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Video Demo

Video Demo | 4 minutes
Patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on.

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Blog

Blog | 5 min read
How messaging improves call volume spikes now and creates better long-term experiences.

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Blog

Blog | 4 min read
Contact centers maintain human connections in times of crisis.

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Case Study

Case Study | 3 min read
We got these sites ready to go, with technology in place, within just one week.

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Webinar

Webinar | 42 minutes
CARES Act NOW: Learn the best ways to keep your enterprise systems, remote employees, and customer interactions accessible, secure, and constantly connected amid the COVID-19 outbreak.

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Ramp up quickly with our flexible, seamless, and scalable remote contact center solutions

Our resilience principles are focused on minimized disruption and stabilized operations and our solutions are ready to switch on at a moment's notice.

Request a business continuity planning virtual meeting