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Hot CX Trends for the public sector: Digital first + personalization

Ah, January. It’s the month our thoughts turn to income tax preparation but also a time of hope, a fresh start. There is good reason for optimism now because government agencies are...

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How to level-up your B2B sales with the right tools in 2023

The B2B sales landscape is changing quickly, and your team needs to hit the ground running this year if you’re going to stand out from the competition.Your sales organization has so many...

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Communications and media CX priorities for 2023 should focus on messaging, self-service

Last year wasn’t easy for communications and media companies, as many struggled to embrace digital transformation and improve customer experience (CX) even as a tight labor market worked...

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Want better CX at a lower cost? It’s time to consider nearshoring

Economic uncertainty has put brands under growing pressure to cut costs wherever they can, but you can’t sacrifice customer experience (CX) in an effort to trim your bottom line. When just...

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Banking customers favor self-serve and conversational messaging when CX is on the money

Consumers have spoken. They know what they want. They want autonomy—sometimes. Other times, they expect a helping hand, but want that assistance only on their own, highly individualized terms...

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High-tech CX trends for 2023: Empower your customers and employees through automation

2022 was a challenging year. While technology companies struggled to retain talent and grow their business without breaking the bank, high-tech brands were looking ahead to the new year and sizing...

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Digital-first a top CX trend for healthcare

As January ushers in the Year of the Rabbit, astrology enthusiasts are abuzz with positivity, using words like “prosperity” and “partnerships” to describe what the new year...

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Retail CX trends for 2023: Messaging and self-service should be top priorities

After a challenging 2022 that brought growing inventories, an uncertain economy, and other challenges, retailers are looking to the new year – and sizing up the challenges and opportunities...

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Digital engagement and employee experience are brands’ top priorities for 2023

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to...

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Automation trends for 2023: Let customer intent be your guide

You’ve invested in best-in-class automation tools but they’re not delivering the results or ROI you were expecting. Sound familiar? It’s frustrating to watch customers (and money)...

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