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The key to better gaming CX? It’s in your data

Gaming brands have so much data at their fingertips: you know what games your gamers like to play, how well they play compared with others, how long they spend in-game, their purchase histories and...

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How to rock enroll: TTEC Healthcare CX Series plots path to signup success

With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...

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How retailers can convert journey mapping into revenue

Journey mapping is key to any retailer’s success. Knowing what shoppers go through – what frustrates them and what delights them as they interact with your brand – is key to...

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5 ways to help gamers stay in the game by giving them control

There’s nothing like being immersed in a game, which is why encountering any problems along the way can be incredibly frustrating. The last thing your players want to do is take time away...

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Want to jump-start revenue development? You need a real partner

Driving innovation and lowering the cost of customer acquisition, retention, and expansion: they’re the goals of every sales organization. But most sales teams can’t achieve them on...

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Every retailer can offer personalized CX that feels high-end (here's how)

It’s challenging for retailers to stand out from the crowd these days. So many stores offer the same or similar products, and it seems like new retailers are coming on to the scene nearly...

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TTEC Healthcare CX Series to examine trends, member acquisition strategies on April 13

Ambitious, seemingly unattainable goals for member acquisition suddenly become viable with the chance to interact, soundboard, and workshop solutions with healthcare enrollment experts and your own...

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Show report: CX and EX inextricably linked, with empathy as the glue

Reposted from 1to1 Media The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...

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Flexibility drives the future of CX employee engagement

Employees are the backbone of your organization. And for those on the front lines of your organization, they play a major part in delivering great customer experiences and differentiating your...

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5 ways retailers can tap into the power of Gen Z shoppers

Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...

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