×

blog

Recent Posts

Blog updates via Email

How to Measure Customer Experience

In today’s customer-centric economy, contact centers everywhere are focused on delivering quality customer experiences. But, how do you evaluate your current customer experience, put...

Continue Reading...
The Building Blocks of a Dynamic Contact Center

 Evidence shows that customers are frustrated with the service they get when they call companies’ contact centers. Cumbersome Interactive Voice Response (IVR) systems, long wait times,...

Continue Reading...
The Power of an Apology in Building Trust

Not long ago Robert Greifeld, CEO of NASDAQ OMX Group, apologized to the investors who lost money during Facebook’s IPO process as a result of the technical problems in NASDAQ’s system....

Continue Reading...
Trustability: a Capitalist Tool

  "No one would remember the Good Samaritan if he'd only had good intentions. He had money, too." –Margaret ThatcherThe clash between trustability and a company's own...

Continue Reading...
Size Does Not Matter: Six Reasons to Take Your SMB Channel Strategy to the Cloud

As customers become more digital, social, and mobile, businesses have opportunities to improve customer satisfaction and loyalty through a differentiated customer experience; but those who are...

Continue Reading...
Consumers Demand Multichannel Interactions: Six Best Practices for Deploying Agile Channeling Platforms

The explosive growth of smartphones, texting and social media have forever changed the customer service landscape. The messaging, chat, mobile browsing, and app-based capabilities of smartphones...

Continue Reading...
Breaking the Vicious Cycle Part 3

This is the third blog in a three-part series. The Vicious Cycle starts with one bad customer experience. That experience leads to customer dissatisfaction. If the company does nothing to make...

Continue Reading...
Breaking the Vicious Cycle - Part 2

This is the second blog in a three-part series.The Vicious Cycle starts with one bad customer experience. That experience leads to customer dissatisfaction. If the company does nothing to make...

Continue Reading...
Breaking the Vicious Cycle - Part 1

This is the first blog in a three-part series. Poor customer experiences cost companies both customers and revenue. Here are three steps to help companies change course and create a virtuous cycle...

Continue Reading...
Three Deadly Social Engagement Traits to Break

Similar to a conversation between two guests at a party discussing the state of politics or critiquing a movie, a social engagement strategy entails more than just speaking and listening; it...

Continue Reading...

Pages

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Showcases Innovative Customer Engagement Technology Solutions at Enterprise Connect 2019
Company to demonstrate omnichannel, journey orchestration, analytics and artificial intelligence (AI) solutions for large enterprises and government agencies during annual enterprise communications and collaboration conference
TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board
Company's Humanify® Enterprise - G SaaS-based solution fulfills strict security requirements required for working with government agencies
latest news
latest news