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Gaining a Detailed View of Cloud vs. Premise Contact Center Total Cost of Ownership (TCO)

There are a lot of figures randomly tossed around about the total cost of ownership (TCO) for both cloud and premise-based contact center platforms. And, while some of the numbers being reported...

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Five Keys to Set the Stage for New Customer Acquisition

Sales teams have always had their work cut out for them. But in a competitive economy, where the differentiators between organizations are getting slimmer, the challenges that sales teams face for...

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Customer Connections and SMS: How Texting is Changing the World

What’s the easiest and best way to create immediate customer connections? SMS or text messaging could arguably be the most efficient means for sending a note to the pockets of your customers....

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This July 4th, Don’t Forget to Celebrate Customer Independence

Barbeques, apple pies, parades, baseball, and firework shows are probably among the ways you will likely celebrate the 4th of July this week, but how will you celebrate customer independence? Today...

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Strategic Approach to Customer Engagement

Customers want to engage with brands on their own terms. But, without the right strategy in place, optimizing the value of individual customer relationships can be difficult. In this video, Ron...

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A Wireless Provider Proves that a Multichannel Mix is the Right Mix

A multichannel sales model lets customers be served the way they want to be served. And, a multichannel approach – using a mix of sales force expansion to reach different sizes of customers,...

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Happy Social Media Day! Now Tweet Your Way to Customer Care Excellence

Social media is so widely used today that companies need to tweet their way to customer care excellence. Don’t believe me? June 30th is Social Media Day. That’s right. The social media...

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Four Attributes of a Frictionless Customer Experience

“Customer experience” is a buzzword these days for marketing strategists, and customer experience management (“CXM”) is all the rage in many marketing discussions. &ldquo...

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Customer Experience Leaders Share Challenges at Call Center Week

Last week's Call Center Week event brought together more than 1,000 practitioners, technology providers, and other customer experience experts to discuss the latest trends in customer...

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Delivering Exceptional Customer Service via the Cloud

As we look ahead to the Cisco Live! event in Orlando next week, it leads me to consider how our partnership with Cisco® has evolved over the past 20+ years. Over this time, we have worked...

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TTEC Achieves Leader Position in Everest Group's PEAK Matrix™ for Contact Center Outsourcing Service Providers
TTEC Schedules Second Quarter 2018 Earnings Release and Webcast of Investor Conference Call
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