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Building a Customer-focused Organization

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Each business has its own brand promise to live up to, along with its own customer expectations and perceptions to manage. There is no silver bullet on how to build customer centricity. TTEC CMO Mark Grindeland says that it starts with looking at your business as an orchestra, finding how to play together to create music to the customer’s ears.

  

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9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

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INT: +1.303.397.8100

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