Building a Customer-focused Organization

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Each business has its own brand promise to live up to, along with its own customer expectations and perceptions to manage. There is no silver bullet on how to build customer centricity. TTEC CMO Mark Grindeland says that it starts with looking at your business as an orchestra, finding how to play together to create music to the customer’s ears.




9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

More than 30 Charitable Organizations Across the Globe Supported by 2018 Grant Awards from TTEC
Education-focused foundation grants awards based on employees' requests for their community
Five Days, Five Ways to Give Back - TTEC Employees Contribute 260 Hours of Outreach During Inaugural Community Service Week
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