Video: Authenticity and Emotion on Display
Is Google Duplex Dehumanizing Customer Experiences?
B2B Sales Teams: Work Smarter, Not Harder with Data Analytics
Get to the Heart of the Matter by Quantifying Emotion
Digital Tools for Human Engagement
Research shows patients want a consumer-driven healthcare experience
The Role of Emotions in Customer and Employee Experience
Facing Hard Data Truths
Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce
Everyone wins when humans and bots join forces
Trust & Safety
Can You Tell the Difference Between a Customer and a Fraudster?
Missed Connections Are Fatal for B2B Brands, Too
4 Ways to Prepare for Unexpected Customer Support Surges
Fraud Protection Steps Out of the Shadows
3 Tech Races that are Shaping the Customer Experience
How Is That New Year's Resolution Going?