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Nick Hopkins, Director, TTEC Digital
Articles by this author
Contact Center Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
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June 30, 2020
There is a bias that call recording software is only good for listening to past calls for quality assurance and compliance. In reality, speech analytics is a valuable tool for any customer service...
Tech Tips for Work-From-Home Contact Center Workers
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March 23, 2020
As millions face office closures in the face of COVID-19, associates in the contact center space, many for the first time, are now in a work from home environment. Health and safety needs to be a...