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Don’t Automate Your Way Into Obscurity

The automotive industry isn’t about products anymore. It’s about relationships. Vehicles are becoming more and more alike, and even impressive technology is being co-opted and...

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Automakers Must Understand and Implement Customer Experience Changes

When Uber and Lyft debuted on the scene, taxi companies didn’t worry because they had laws on their side about who can provide car services. Until they didn’t. And when PayPal,...

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TTEC Schedules Second Quarter 2018 Earnings Release and Webcast of Investor Conference Call
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