Our Blog
Eric Thornberg, Vice President, TTEC Engage
Articles by this author
Don’t Automate Your Way Into Obscurity
Continue Reading...
January 24, 2017
The automotive industry isn’t about products anymore. It’s about relationships. Vehicles are becoming more and more alike, and even impressive technology is being co-opted and...
Automakers Must Understand and Implement Customer Experience Changes
Continue Reading...
October 25, 2016
When Uber and Lyft debuted on the scene, taxi companies didn’t worry because they had laws on their side about who can provide car services. Until they didn’t. And when PayPal,...