Social Customer Care: What Customers Expect
Putting Smart Devices at the Heart of Multichannel Customer Service
Customer Strategist Journal
Leveraging Data to Boost Fan Retention
Beyond Big Data: Analytics in Unexpected Places
Travel and Hospitality
Robust Data Analytics Center Helps AAA Drive Relevance
Data Livens Up Financial Relationships at Old Mutual
Keeping Promises Helps Aflac Build Lasting Customer Trust
Great Drugs Are Not Good Enough
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Infographic: Unlocking Patient Engagement Through Trust
What’s on Don’s Kindle?
By the Numbers: Three Big Data Opportunities for Telecoms
The Government of the Future is Built on Data
Big Data: What Are Firms Actually Doing With It?
Data-driven Decision Making at Work in the Public Sector
Five Steps to Big Data Dominance in Banking