TTEC
Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
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I am A.I.

The AI Divide

The future is here. Automation and artificial intelligence (AI) are entering the labor market at various rates across industries. And while consumers enjoy their convenience, surveys show they fear losing their jobs to AI-powered bots. Analysts and business leaders are also torn. Some experts predict AI will generate enough new jobs to replace old ones, while others urge caution. 


Consumer comfort with automation around the world

Across the globe, people have mixed expectations of the changes that AI-powered robots are bringing to their daily lives.   



What's next in AI?

Your next boss probably won’t be a bot, but expect jobs and positions to reflect the growing influence of robots. There are also signs of a widening skills gap as more companies engage in robotics-related work.