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Client Story
The right work-from-home strategy cuts associate attrition by 63%
Demos and Videos
CX Optimized
Government and Public Sector
Surge support: A public sector contact center goes live fast when disaster strikes
Sports betting firm moves fast, wins big with skilled outsourced customer support
Strategy Guides and Trends Reports
CCW Digital Market Study: Future of the Contact Center, featuring TTEC
Blog
Forrester CX conference recap: Digital-first falls flat, virtual employees cultivate culture
Webinar / Event
Amazon Connect - Beyond the Basics - AI Power Pack (Contact Lens, Tasks, Wisdom, Voice ID)
Insider tips & techniques for building, configuring, and deploying Amazon Connect
Communication
Expert sales support boosts Net Promoter Score by 110%
Send the right message with flexible remote-work options
Data Sheet
Retail Banking
Retain 2.0
Innovate, engage, retain CX excellence
Calculators and Toolkits
Customer Experience Trends
Tips and Takeaways
4 Proven Ways for Government Contact Centers to Stay Ahead of Call Surges
Reducing Customer Experience Costs
Reimagine the citizen experience