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Customer Strategist Journal
Communication
Customer Churn Prevention: 3 Best Practices to Retain Customers
Collaboration Sows the Seeds of Organic Growth
Sprint Nextel’s Service Overhaul Brings a Billion-Dollar Boost
Local Innovation Spurs Global Growth at Etisalat
Capturing a Moving Target
Linking Customer Experiences to Business Outcomes
Travel and Hospitality
The 4 Steps to Becoming a Customer-Centric Airline
Customer Experience Improvements Build Customer Value
Retail Banking
Customer Value Drives Growth at Nordea Bank
Marketing Decision Making in 2010
Fintech
An Appraisal of “Customer-Driven” Capitalism
Maximize Long-Term Value and Hit Short-Term Targets
Media
Starting a Social Media Conversation
Customer Equity Management in Banking
Retail and eCommerce
Sainsbury’s Serves Up Fresh Customer Data
Insurance
Deciphering Customer Data