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Resources

 

Customer Strategist Journal

Travel and Hospitality

The 4 Steps to Becoming a Customer-Centric Airline

Customer Strategist Journal

Customer Experience Improvements Build Customer Value

Customer Strategist Journal

Retail Banking

Customer Value Drives Growth at Nordea Bank

Customer Strategist Journal

Marketing Decision Making in 2010

Customer Strategist Journal

Fintech

An Appraisal of “Customer-Driven” Capitalism

Customer Strategist Journal

Fintech

Maximize Long-Term Value and Hit Short-Term Targets

Customer Strategist Journal

Randomness Happens. Are You Ready for It?

Customer Strategist Journal

Travel and Hospitality

Loyalty Is a Virtue and an Asset

Customer Strategist Journal

Media

Starting a Social Media Conversation

Customer Strategist Journal

Retail Banking

Customer Equity Management in Banking

Customer Strategist Journal

Retail and eCommerce

Sainsbury’s Serves Up Fresh Customer Data

Customer Strategist Journal

Insurance

Deciphering Customer Data

Customer Strategist Journal

Payers

Prescribing a Healthy Customer Experience

Customer Strategist Journal

Media

A Conversation (Not a Lecture) About Social Media

Customer Strategist Journal

Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy

Customer Strategist Journal

Fintech

Changing (Service) Channels

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