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Resources

 

Customer Strategist Journal

Payers

Creating a Social Media Agenda for Healthcare

Customer Strategist Journal

Media

The Future Impact of Social Media

Customer Strategist Journal

How Does Your Social Strategy Stack Up?

Customer Strategist Journal

Life Sciences

Mayo Clinic’s Prescription for Social Media Success

Customer Strategist Journal

Applying Customer Analytics for Business Success

Customer Strategist Journal

Empowering Customers to Become Evangelists

Customer Strategist Journal

A Segmentation Framework That Works

Customer Strategist Journal

Retail Banking

Designing a Winning Onboarding Program

Customer Strategist Journal

Providers

A Prescription for Customer-Centric Healthcare

Customer Strategist Journal

Travel and Hospitality

Customer Centricity Takes Flight at Porter Airlines

Customer Strategist Journal

Communication

Sprint Nextel’s Service Overhaul Brings a Billion-Dollar Boost

Customer Strategist Journal

Communication

Local Innovation Spurs Global Growth at Etisalat

Customer Strategist Journal

Communication

Capturing a Moving Target

Customer Strategist Journal

Communication

Customer Churn Prevention: 3 Best Practices to Retain Customers

Customer Strategist Journal

Communication

Collaboration Sows the Seeds of Organic Growth

Customer Strategist Journal

Linking Customer Experiences to Business Outcomes

Pages