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Blog
Three Deadly Social Engagement Traits to Break
Four Fundamentals for Service Simplification
The Four Building Blocks of a Multichannel Customer Strategy
Customer Strategist Journal
Social CRM Defined
Technology
Dell's Commanding Social Presence
Media
Taking the Leap From Social Media to Social Engagement
Payers
Creating a Social Media Agenda for Healthcare
The Future Impact of Social Media
How Does Your Social Strategy Stack Up?
Life Sciences
Mayo Clinic’s Prescription for Social Media Success
Applying Customer Analytics for Business Success
Empowering Customers to Become Evangelists
A Segmentation Framework That Works
Retail Banking
Designing a Winning Onboarding Program
Providers
A Prescription for Customer-Centric Healthcare
Travel and Hospitality
Customer Centricity Takes Flight at Porter Airlines