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Customer Strategist Journal
Technology
Customer Experience Innovation: No Genius Required
Fintech
la Caixa Shares Three Drivers of Customer Innovation
Media
Social Media Energizes Traditional Banking Strategy
Twenty Years Later, Customer Trust Is Even More Important
Blog
Rally the Frontline for Net Promoter ® Success
A Parallelogram: The Flu and Bad Customer Experiences
Tuning In to Customer Experience Technology
The Direct Relationship between Stock Price and Customer Experience
Retail Banking
Using Big Data to Attract and Retain the Digital Banking Customer
Retail and eCommerce
All Customers Want for Christmas – Make it Easy for Them to Find What They Need
You're Invited to Crowdsource the Future of Hospitals
Addressing CSOs’ Biggest Challenges
Six Steps to Achieve NPS® Success
Getting Out of the Weeds: A Strategic New Approach to Increasing Sales
Why the Employee Matters to Customer Centricity
The Building Blocks of a Dynamic Contact Center