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Blog
Good Enough Isn’t: Using the Moneyball Approach to Develop an All-Star Team!
Balancing the Budget with Customer Demands
Customer Strategist Journal
Technology
Algorithms Empower Consumers
The Psychic (and not so psychic) Powers of Brands
Retail Banking
Customer Experience in Retail Banking: The Bank's Perspective
Retail Banking Reality
Retail and eCommerce
Build-a-Bear Builds a Brand Around the Customer Experience
Customer Centricity Accelerates Among Global Banks
Merging Cultures Brings out the Best for Barclays Customers
Trend in Focus: Land of Economic Opportunity
Putting Psychic Brands in Capable Hands
A Personal Assistant for Everyone
Can a Brand Be Psychic?
The Untapped Potential of Unstructured Data
Automotive
The Future is Here: Transforming the Automotive Customer Experience
The Art of I’m Sorry: Crafting the Perfect Customer Apology