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Customer Strategist Journal
Tear Up Your Old Journey Maps
Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service
Aldo Crowns User-Generated Content King
Blog
Retail Banking
5 ways to build deeper relationships with the modern banking customer
Strategy Guides and Trends Reports
Fintech
Fintech and Banking CX Trends Watch
Excellent CX Eludes Most Brands
VOC Analytics: 5 To-Dos in the New Era of Data
Tips and Takeaways
5 Ridiculously Simple Ways to Get the Most Out of Your Speech Analytics
Become Pitch Perfect with Speech Analytics
Real Time Speech Analytics to Power Voice of the Customer Insights
Why Employee Happiness is Good for Business
5 Reasons Why Fancy Automation Tools Don’t Automatically Improve CX
How to Extract the Top 3 Contact Center CX Metrics that Matter
3 Surefire Ways to Reduce Absenteeism in the Workplace
Providers
4 Ways to Rethink Health Insurance Open Enrollment
Payers
Can We Millennialize Insurance?