Resources

Tear Up Your Old Journey Maps

Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service

Aldo Crowns User-Generated Content King

5 ways to build deeper relationships with the modern banking customer

Fintech and Banking CX Trends Watch

Excellent CX Eludes Most Brands

VOC Analytics: 5 To-Dos in the New Era of Data

5 Ridiculously Simple Ways to Get the Most Out of Your Speech Analytics

Become Pitch Perfect with Speech Analytics

Real Time Speech Analytics to Power Voice of the Customer Insights

Why Employee Happiness is Good for Business

5 Reasons Why Fancy Automation Tools Don’t Automatically Improve CX

How to Extract the Top 3 Contact Center CX Metrics that Matter

3 Surefire Ways to Reduce Absenteeism in the Workplace

4 Ways to Rethink Health Insurance Open Enrollment

Can We Millennialize Insurance?