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Customer Strategist Journal
Insurance
Philadelphia Insurance Companies Lends Customers an Ear to Improve Customer Centricity
Can Your Company Compete on Trust?
World: Europe, Middle East, and Africa
SEB’s Success Strategy: “Rewarding Relationships”
Creating a Healthy Level of Trust
Blog
Consumers Demand Multichannel Interactions: Six Best Practices for Deploying Agile Channeling Platforms
Four Fundamentals for Service Simplification
The Four Building Blocks of a Multichannel Customer Strategy
Media
Meet Today’s Social Customer
Charter’s Social Commitment to Customers
Government and Public Sector
The Best Customer “Data” Is Feedback
Customer Experience Management Strategy and Best Practices
The C-Level Executive’s Greatest Asset: Information
Payers
Creating a Data-Driven Loyalty Strategy
Get Better Insight Faster
Technology
“Big Data” and Evidence-Based Management
UnitedHealthcare’s Innovation Impact