This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
Provocative Customer Experience Predictions for 2020
Retail and eCommerce
From One-to-One Marketing to Bot-to-Bot Marketing
Blog
Modern Marketers Take on Big Data
Helping the Community, Both Inside and Out
Get Ready for the 2020 Customer
Five Steps Toward a Sound Data Segmentation Strategy
Delivering a Psychic Brand
Technology
Helping a Technology Company Increase Revenue by $174 million
The Secret to Customer Retention: Exceptional Customer Service
Three Big Data Requisites for Making Data-Driven Decisions
Mapping the Social Fabric of an Organization
Unlocking Business Value with Speech Analytics
Best Practices for Building a Customer Interaction Hub
Optimize the Self-Service Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Retail Banking
Merging Cultures Brings out the Best for Barclays Customers