Resources

Unlocking the Value of Healthcare’s Big Data

A Framework for Influencing Customer Experience

Three Reasons to Embrace the Cloud

Top Considerations for Mastering Digital Marketing ROI

Turn Customer Metrics Into Business ROI

Generation Y Reshapes the Retail Landscape

There’s More to the Customer Experience than Meets the Eye

Three Solutions for Achieving Healthcare Cost Transparency

Putting the ‘Voice’ Back in Voice of the Customer

Marrying Predictive Analytics with Sales for Greater ROI

Three Ways Big Data Impacts the Healthcare Industry

Three Factors for Crafting an Exceptional Omnichannel Experience

Five Contact Center Imperatives in a Global, Omnichannel Environment

Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations

Understanding the Intersection of Humanity and Technology

SMAC Dab in the Middle of Customers: A New CIO Agenda