Resources

Leadership in the e-Social World

5 Customer Analytics Benefits for senior management to optimize enterprisewide

Healthcare Brand Combines Strategy and Technology for Always On, Personalized Interactions

Stronger Engagement = More Online Payments

Telkom South Africa Creates a Roadmap for Long-Term Success

Unknown Costs Can Be…Costly

Wireless Sales See 45% Lift, to the Tune of $1.5 Billion

The Biggest Trends to Dominate the CX Landscape in 2015

Marketing Analytics Drive Costs Down 60%

Less Growing Pains, More Gains

Complex Support, Without the Complexity

Building a Better Bank Branch Around Customers

Automobile Marketing with No Blind Spots

Analytics Focus Boosts Revenue and Customer Insight

A Clear Path to Customer Centricity

56 companies, 19 countries = Millions in Travel Savings