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Blog
Retail and eCommerce
What’s Stopping Retailers from Implementing iBeacon Technology?
Three Tips for Driving Business Outcomes with Big Data
Customer Strategist Journal
Voice of the Customer Best Practices and Strategy
Five Ways to Prepare Today for Tomorrow's Customer
Automotive
Four Customer Experience Challenges for Connected, Driverless Cars
Retail Banking
Forecasting Financial Services’ Next Generation of Mobile Customer Engagement
Communication
The Five “P’s” of Guarding Against Cyberattacks
Four Steps for Raising Your Contact Center Intelligence
Four Ways to Handle Recalls More Effectively
Giving IT and Marketing Equal Partner Status
Four Strategies to Jumpstart Your Employee Engagement Efforts
Ten Best Practices for Digital Marketing Nirvana
Payers
The Payer’s New Roadmap to Acquiring Members
Three “IT” Questions for Managing the Multiscreen Customer Experience
Travel and Hospitality
Airlines: Where It All Began
Healthcare’s Cybersecurity Conundrum