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Customer Strategist Journal
World: Americas
Automakers Redefine Mobility in an App-based World
Payers
The Evolution of Common Customer Experiences
Blog
2017 Predictions for a Wow Customer Experience Future
Taking Closed-loop Apps to the Next Level
Why Small Gestures Speak Volumes About Your Brand
Service Desk Innovation Takes a Lesson from Consumers
It Is Time to Toss Average Handle Time
How to Craft and Scale a Personalized Onboarding Experience
Millennials Want a Different Way to Work
Direct Mail is More Important than Ever in the Digital World
The Hazard of Patient Satisfaction Reviews
Infographic
The Data Challenge
Three Data Innovations Changing the Pace of Business
Text Analytics Can Tell You More Than Just How Customers Feel
Customers Want a Little Less Disruption
Getting the Most From Customer Surveys