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Customer Strategist Journal
Technology
What’s on Don’s Kindle?
Communication
By the Numbers: Three Big Data Opportunities for Telecoms
Government and Public Sector
The Government of the Future is Built on Data
Data-driven Decision Making at Work in the Public Sector
Retail Banking
Five Steps to Big Data Dominance in Banking
Blog
Five Steps for Understanding Your Revenue State
Social Customer Service: 14 Big Brands Tested and Exposed
Mastering the Art of Scientific Marketing
Tuning In to Customer Experience Technology
Using Big Data to Attract and Retain the Digital Banking Customer
Six Steps to Achieve NPS® Success
Getting Out of the Weeds: A Strategic New Approach to Increasing Sales
The Building Blocks of a Dynamic Contact Center
Big Data’s 5 Missing Ingredients
SunTrust Learns Why Customers Behave the Way They Do
Insurance
Philadelphia Insurance Companies Lends Customers an Ear to Improve Customer Centricity