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Customer Strategist Journal
Technology
Can a Brand Be Psychic?
Algorithms Empower Consumers
Communication
8 Innovative Ways to Drive Mobile Data Growth
Mobile Data Dominates Wireless Strategy
Blog
Media
Social Media Company Uses Data to Accelerate Sales
The Untapped Potential of Unstructured Data
Automotive
The Future is Here: Transforming the Automotive Customer Experience
Leveraging Big Data to Drive Sales Performance
Life Sciences
One Simple Way to Earn a Customer's Trust
The Relationship Dynamic: Mapping Customer Interactions
Etiquette: Following Cultural Norms and the New Rules of Serving Digital Customers
Five Keys to Set the Stage for New Customer Acquisition
This July 4th, Don’t Forget to Celebrate Customer Independence
Sifting Through All the Big Hype About Big Data
From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant
Three Tips for Using Contact Center Data to Improve the Bottom Line