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Client Story
Media
Advanced Analytics Identifies “At Risk” Customers
Blog
Unlocking the Genius Within
Communication
Proactive Churn Reduction Saves – and Sells
World: Americas
Location Targeting = 345% Increase in Volume
Harnessing the Power of VOC
Use Data to Make Your First Impression Count
What Is MOM ? (the Mother of all Models) And What Does it Do?
Customer Strategist Journal
Technology
Dell's Future=Fewer Products, More Support
Preparing for the Empowered Customer
Meet the Dawn of Ambient Intelligence
Measure the Value of Customer Experience Improvements in Five Steps
Four Ways to Speak the CFO’s Language
A Realistic Vision of the Customer Future
Provocative Customer Experience Predictions for 2020
Retail and eCommerce
From One-to-One Marketing to Bot-to-Bot Marketing
Modern Marketers Take on Big Data