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Client Story
Providers
Analytics Unlocks Employee Potential
Retail Banking
Offer Optimization Boosts Credit Card Rewards Program Results
Blog
How to Quantify Happiness, and Other Emotions
3 Ways Contact Centers are Shooting Themselves in the Foot
Retail and eCommerce
How Hallmark Uses Data Insights to ‘Send the Very Best’
Strategy Guides and Trends Reports
Know More, Sell More
Hypergrowth and Startups
Customer Insights Power Growth
Customer Strategist Journal
The Power of Storytelling
Finding Strength in Weak Signals
Creating a Personal Brand is Good for Business
Media
Say What?
Modern Day Hansels and Gretels and the Quest for Superior Customer Experiences
How to Sell to an SMB
Smart Devices Need Smart Customer Strategies
3 Steps to Harness the Power of Advanced Contact Center Analytics
Automotive
Don’t Automate Your Way Into Obscurity