This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
Contact Center and Call Center Insights: Customer data blind spots and how to avoid them
Customer Centricity Hits a Speed Bump
Client Story
Hypergrowth and Startups
Sophisticated Analytics Delivers the Goods
Blog
You Need a Customer Data Strategy to Drive Your CX Effort
Seen and Heard: Humanizing Digital Through Analytics
Strategy Guides and Trends Reports
Technology
Data Strategy Needs a Do-over
Communication
Why Brand Marketers are Saying ‘Yes’ to Controversial Topics
Stay Ahead of CX Labor Trends
Use AI to Make Self-Service More Human
Unlock Customer Insights Hidden in Plain Sight
Introducing Humanify™ Insights Platform
Don’t Shy Away From Emotional Connections in the Workplace
Retail and eCommerce
3 Ways to Rewrite the Retail Playbook
Travel and Hospitality
Airline loyalty member satisfaction takes off
Media
Uncover Profits By Measuring Customer Lifetime Value
TTEC has been named a market leader