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Demos and Videos
Optimize Associate Coaching with Speech Analytics
Blog
To get the most out of AI, invest in high-quality data annotation
Customer Strategist Journal
Retail and eCommerce
Fun, fans, and customer focus disrupt luxury retail
Client Story
Travel and Hospitality
Policy annotation flags issues easier
Data Sheet
Unlock customer value by acting on true intent in the retail industry
Payers
New hire training catapults NPS at healthcare company
Insights from speech analytics help grow monthly sales by 65%
Contact Center Automation: Tools and Trends for the Decade Ahead
Strategy Guides and Trends Reports
CEI market study on customer intelligence and analytics, featuring TTEC
Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy
Data offers glimpses into the future that can help restaurants today
High-tech goes all-in on contact center cloud
Government and Public Sector
Reverse student admissions slump with these 3 breakthrough growth strategies
Can you spot missed opportunities in the contact center?
Customer intent is a treasure trove of actionable data hiding in plain sight
Four Steps to Accelerate Revenue Performance