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Data Sheet
Retail and eCommerce
Unlock customer value by acting on true intent in the retail industry
Client Story
Payers
New hire training catapults NPS at healthcare company
Insights from speech analytics help grow monthly sales by 65%
Blog
Contact Center Automation: Tools and Trends for the Decade Ahead
Strategy Guides and Trends Reports
CEI market study on customer intelligence and analytics, featuring TTEC
Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy
Data offers glimpses into the future that can help restaurants today
Customer Strategist Journal
High-tech goes all-in on contact center cloud
Government and Public Sector
Reverse student admissions slump with these 3 breakthrough growth strategies
Can you spot missed opportunities in the contact center?
Customer intent is a treasure trove of actionable data hiding in plain sight
Four Steps to Accelerate Revenue Performance
How to prepare for immersive CX (because it’s closer than you think)
Retail Banking
Here’s where banks can deliver the most value, now and in the future
Communication
Contact Center Analytics: Six Ways Analytics Impact Business Outcomes
It’s time to use the full power of text analytics