Resources

Contact Centers Are Different Than Call Centers, And Why It Matters

Automating the Claims Reporting System of an Insurance Company

A templatized platform and reporting dashboard

Building a Claims processing solution on Pega Smart Claims Engine

Improving the overall efficiency for a Pharmacy Benefit Company

6 Reasons Outsourcing Workforce Management Makes Strategic Sense

CX innovation will shake up the automotive industry in 2020

Collections: Turn a Negative Interaction Into a Positive Customer Experience

Decoding RPA and Intelligent Automation in the Contact Center

3 Essential Steps to Prepare Bots and Employees for Shared Success

6 Proven Ways to Win Messaging

Savvy Leads Training Delivers the Goods for Logistics Group

Women in Leadership: A Blueprint for Building a Successful Employee Community

NRF 2020: What is the Future of Work?

Reach for New Heights in Cloud Contact Center Security in 2020

Turning Up the Heat on Cold Call Conversions