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Customer Strategist Journal
Retail and eCommerce
Digital Transformation or Bust
Blog
NRF 2020 Recap: Retail Experiences Re-envisioned
Rethink Your Customer Experience this Black Friday
5 Ways to Create the Right Retail Experience
CX Snapshot: Retail and E-commerce
Innovation in Retail: Brands get Experiential
Key Customer Takeaways from Retail’s Biggest Event
Case study: ThirdLove’s Secret to Getting Intimate With Customers
Case study -- Live Chat Makes Its Mark in B2B
Client Story
A Clear Vision Spurs Sales and Service
Delivering CX in a Box
4 Ways to Expect the Unexpected This Holiday Season
3 Ways to Rewrite the Retail Playbook
Technology
Making the Last Mile Count
Identify (and Overcome) Obstacles to Omnichannel Success
When CMOs Seize the CX Reins