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Seasonal & Surge Support

When spikes in volume test your companies’ resources, TTEC can help your business respond.

 

Be ready when support demand surges

Data breaches. Natural disasters. Holiday shopping seasons. Product recall responses. These support volume increases test a company's resources. TTEC is here to help tackle unexpected surges and seasonal peaks with rapid response and emergency contact center support. Our experience in surge hiring, site selection, rapid ramp, and surge preparation insights will help you deliver human experiences when customers need you most.

 
DATA SHEET

Make Plans for Surge Support

From hurricanes to data breaches the ability to flex the workforce quickly during an uexpected surge is critical to maintaining high-quality CX.

 

Seasonal Support

Stay ahead of what's to come

 
Quick ramp for healthcare success

Client Story

Quick Ramp for Healthcare Success
Quick Ramp for Healthcare Success

A leading insurer mobilized to meet a 390% increase in member inquiries.

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Easing tax season stress

Client Story

Easing Tax Season Stress
Easing Tax Season Stress

A software company optimizes customer support and drives sales, all year long.

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Retailer meets peak holiday system demands

Client Story

Retailer Meets Peak Holiday Demands
Retailer Meets Peak Holiday Demands

Come holiday time our client was noticing a phone system dilemma, we helped implement a new system.

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Surge Support

Expect the unexpected and be there when people need help fast

 
Quick ramp for healthcare success

Client Story

No Time to Lose
No Time to Lose

FEMA and TTEC quickly respond after a series of natural disasters.

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Easing tax season stress

Blog Post

4 Ways to Prepare for Unexpected Surges
4 Ways to Prepare for Unexpected Customer Support Surges

From hurricanes to mass recalls and data breaches, unexpected crises can strike anytime, anywhere.

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How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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