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Humanify™ Technology Platforms
 

Humanify Enterprise

 
Humanify Enterprise is a highly scalable, fully integrated best-of-breed contact center solution, powered by Cisco®
 

 

Cloud, premises, and hybrid omnichannel solutions

Today’s consumers expect instant gratification. They’re driven by new demands, connectivity, and frictionless experiences across every channel. Humanify Enterprise delivers seamless omnichannel interactions with advanced service features that give your customers the experiences they expect, your associates the tools they need for success, and your business the outcomes it requires.

Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco. Our exclusive solution employ’s TTEC’s differentiated features that enhance the capability and flexibility of the Cisco platform.

Supercharge your contact center with customer journey orchestration, bots/automation, and data insights

You can also take your service to the next level by adding value through integrated technologies that differentiate your brand as a market leader in customer engagement. Leverage customer journey orchestration, bots/automation and TTEC’s Humanify Insights Platform which enables deeper data insights for greater business impact. Our Humanify Enterprise solution also includes Humanify Portal, which provides easy access to your contact center administrative and management tools from a single interface.

 

Request a Demo

 

Our exclusive solution employ’s TTEC’s differentiated features that enhance the capability and flexibility of the Cisco platform

 

Channels

Voice
(inbound + outbound)

Chat (static + proactive)

Email

Video

Social

Cobrowse

SMS/MMS
(short + long code)

Fax

Bots

UC & CRM

CRM Integrations:

  • Salesforce
  • Zendesk
  • MS dynamics
  • Servicenow
  • Oracle Service Cloud
  • Siebel
  • SAP

Cross-channel interaction history

Unified communications

Supervisor & QA

Humanify Portal & Humanify Portal mobile

Interaction manager call flow builder

Actionable dashboards

Supervisor assist:

  • Monitoring, barge-in and coaching

Post call surveys

Outbound campaign management (progressive, preview & predictive dialing)

Associate

Omnichannel desktop

Dynamic routing

IVR

Whisper

Humanify callbacks

Co-browse

Journey orchestration

Knowledge management

WFM & Reporting

Standard & customizable reporting

Real-time dashboards

Humanify Insights Platform

Quality mangement

Call & screen recording

 
 
 
Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco®
 
 
 

Features and Benefits

 

Humanify Omnichannel desktop
Web-based multi-channel associate and supervisor tools on a single interface

Humanify Portal & Humanify Portal mobile
Exclusive TTEC designed tool for the flexible management and administration of your contact center operations. Learn More >>

Interaction manager
User friendly drag-and-drop call flow builder

Dynamic omnichannel routing
Real-time associate and skill-based intelligent routing across channels

Integrated omnichannel reporting
Optimal mix of high and low-level performance metrics

CRM integrations
Integrate with most CRM solutions for associate empowerment

Single sign-on (SSO)
One set of login credentials

High availability/disaster recovery
Deployed across two data centers for full failover in the event of an outage

Security and compliance
We implement security controls that meet applicable laws and regulations, including HIPAA and PCI

Support
24 x 7 x 365 with one of the largest pools of Cisco certified engineers anywhere

 

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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