Now Arriving:
Superior Airline Customer Experiences
Do you have what it takes to deliver an
exceptional customer experience?
Airline travel helps connect people all around the globe, but the industry’s customer reputation
Sources: American Customer Satisfaction Index, TripAdvisor, SITA
73
Average customer satisfaction score for airlines
681M
Number of airline passengers in 2017, a new record
80%
of consumers are more likely to book a trip from a company “liked” by a friend
98%
of all airline passengers carry at least one device when they travel
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