TTEC wins Auscontact Excellence Award for New South Wales Operations - People Capability
Awards recognises excellence in employee experience and work culture
"We are truly honoured to have been recognized with such a prestigious award. TTEC is forging a path where our employee experience further amplifies our ability to create a superior CX model for our clients," said
TTEC was also cited as a NSW state finalist in the Excellence in Operations – Performance category.
The awards celebrated companies that demonstrate operational excellence on one of three core functions - Workforce Optimisation, Performance, and People Capability. TTEC's CultureCX initiative was recognised for its commitment to create meaningful employee experience and positive work culture to drive memorable customer experience and business results.
"2021's Auscontact Excellence Awards showcased the resilience and enormous contribution to
"TTEC showcased their capabilities this year in two categories and was a NSW finalist in the Operations (Performance) and the NSW state winner in the Operations (People Category) and are now National Finalists in this category. The Auscontact National Awards announcement for the best in the country will be made on Friday 19 November."
TTEC's Culture CX also digitises the end-to-end employee experience, utilising automation for business processes, AI-enabled training programs, and other digital tools to improve the employee experience. Results yielded included a 9% increase in employee engagement scores, which translated to improved employee performance and higher customer satisfaction.
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