TTEC Showcases Innovative Customer Engagement Technology Solutions at Enterprise Connect 2019
Company to demonstrate omnichannel, journey orchestration, analytics and artificial intelligence (AI) solutions for large enterprises and government agencies during annual enterprise communications and collaboration conference
Enterprise Connect 2019 is the leading conference and exhibition for enterprise collaboration and customer engagement technologies in North America. During the conference, TTEC will showcase several outcome-based customer engagement solutions now available through its unified offering, Humanify® Customer Engagement as a Service, in Booth 1727, including:
Humanify Enterprise and Humanify Enterprise - Government are highly scalable, fully integrated Saas-based omnichannel solutions that enhance the capability and flexibility of the
Ciscocontact center platform. The solutions also include Humanify Portal for the flexible management and administration of contact center operations.
- Humanify Connect is an all-in-one cloud solution natively designed for digital interactions and built for the mid-market. This advanced CX solution gives customer experience associates the tools they need for success and provides customers the seamless support they demand.
Humanify Journey Orchestration
- Humanify Journey Orchestration is a cloud-based customer engagement hub that allows brands to orchestrate seamless interactive journeys across existing systems, touch points and data – without ripping and replacing existing infrastructure. It uses real-time and historic customer data, predictive models, decision trees, matrix rules and machine learning to continually improve journey performance.
Humanify Insights Platform
With the Humanify Insights Platform, advanced analytics and machine learning come together to convert data into meaningful insight at the individual customer level. With this solution,
TTECis integrating and analyzing data to capture insights, using predictive modeling to determine what will happen next and then prescribing the next best action. With this proprietary technology and proven methodology, the company is optimizing business results for its clients and improving experiences for their customers.
Rather than creating multiple scripted bots for every need, the
Humanify Digital Worker Factoryenables brands to build a single Intelligent Virtual Assistant (IVA) that can handle multiple use cases across all channels. This supports a 24x7 hybrid workforce in which the IVA can engage customers directly and escalate to humans for higher value tasks. IVAs can also train and assist human associates to improve average handle time, provide consistency in responses, and elevate the overall customer experience.
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