TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE
Digital CX Transformation leader to ignite next stage of growth
Swanback will partner with TTEC's Chairman and CEO
"In the last 10 years, TTEC has doubled in size and more than doubled its profit. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded.
30 Years of Experience
Swanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Most notably, she launched and built
"The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained
The Next Step in the CX Pioneer's Journey
TTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience.
Tuchman continues, "I'm more excited than ever about our business. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy."
9197 South Peoria Street
Englewood, CO 80112