TTEC Canada Certified as ‘Great Place to Work®’

DENVER, March 18, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global digital Customer and Employee Experience as a Service (CXaaS) partner for many of the 'world's most iconic and disruptive brands, today announced its Canada operations has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from nearly 300 employees, provided as part of an extensive and anonymous survey about their workplace experience.

“CEOs are challenged to deliver growth and value to shareholders and while innovation and customer experience is vitally important to any business, we believe that our greatest asset is our people,” said Ken Tuchman, chairman and CEO of TTEC. “The more diverse our talent, the better we can serve all of our customers. That is why TTEC is proud to set the highest bar for diversity and inclusion. We know that diversity of thought leads to innovation and creativity that drives growth and we are focused on building a true culture of diversity, inclusion, and respect to attract and retain the best talent. This includes revamping our recruitment and development strategies to ensure we have the most diverse workforce, diversity training and education, and developing new KPIs, tools and policies to ensure that every employee and supplier is treated equally.”

The Great Place to Work® Certification threshold for answers in the five categories is 65%. TTEC employees gave the company the following average scores as measured by the Trust Index® Dimension thus securing the certification:

  • Credibility: 77%
  • Respect: 71%
  • Fairness: 75%
  • Pride: 71%
  • Camaraderie: 76%

Nancy Fonseca, senior vice president of Great Place to Work® Canada, says that a great workplace is about the level of trust that employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

"Our data shows that great workplaces benefit from stronger financial performance, reduced turnover, and better customer satisfaction than their peers. What's more, work environments with trust at the foundation are ripe for innovation, agility, resilience and efficiency," Fonseca said.

TTEC is currently looking to hire over 300 positions work-from-home across Canada within the next month. The positions include:

  • Customer service representative
  • Bilingual customer service representative – Portuguese-English
  • Bilingual account management/sales – French-English

Candidates living in British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Quebec are encouraged to apply. Further, candidates applying to the bilingual customer service representative – Portuguese-English may also live in Ontario.

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About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions.

Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https:www.ttec.com.

About Great Place to Work®:  
Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, Great Place to Work recognizes Canada’s Best Workplaces in a series of national lists including those published by The Globe & Mail (Canada) and Fortune magazine (USA). Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. Visit us at www.greatplacetowork.ca or find us on Twitter at @GPTW_Canada.

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