TTEC Announces Worldwide Availability of Virtual Contact Center Solutions
New offering enables brands and government agencies to deploy contact center operations from anywhere.
TTEC's at-home solutions combines the quality management and security of TTEC's brick-and-mortar contact center operations with the speed, flexibility and the favorable cost structure of a virtual contact center. The solution is now available in
As companies have implemented social distancing protocols to prevent the spread of COVID-19, effective technologies and processes for an at-home workforce has become critical to business resiliency. TTEC's at-home platform, which has been developed and refined over the last 12 years, enables organizations to:
- Rapidly hire and train virtual contact center employees in as little as 72 hours
- Ensure compliance with robust security standards
- Have a full suite of software solutions enabling agents to be more productive with gamified learning, collaboration tools, and performance management
"The work-from-home concept was put to the test during the COVID-19 outbreak and it has proven to be an attractive model for nearly every industry," says TTEC Chief Revenue Officer
A Fortune 50 technology company customer stated: "My company moved to remote work and there have been zero problems with anything TTEC-related, across the board. We went from a couple of thousand people in the office to a couple of thousand people on the VPN in one day. I expected a lot of problems and failures, and there have been a few."
Nearly 80% of TTEC's 50K+ employees are working from home, demonstrating the effectiveness of TTEC's at-home technologies at scale. TTEC has also grown its active applicant pool for its at-home positions to over 55K candidates with thousands of open jobs still available around the world for new associates and contact tracers.
In addition to its leadership providing at-home technologies to leading brands around the world, TTEC has also been recognized by FlexJobs as a top employer for remote jobs for six years in a row.
This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of
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