TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
Customer experience leaders combine technology and services to disrupt the legacy contact center ecosystem with digital engagement, messaging and AI solutions
The TTEC-LivePerson partnership brings together two customer experience pioneers to help brands improve NPS and CSAT while also reducing friction and accelerating customer experience and digital transformation. It enables conversational commerce, which gives consumers a way to ask questions, make purchases and get help through their favorite messaging apps. Today more than 4 billion consumers already use messaging and 470 million new users are expected to join them by 2021. The partnership will help brands:
- Offer customer interactions in consumers' messaging channels of choice
- Transform contact centers into digitally enabled customer experience hubs
- Deliver high-impact, personalized customer experiences at scale with messaging and AI
Brands using LiveEngage have seen up to a 2x increase in associate efficiency, 20%+ increases in CSAT, as much as a 4x increase in sales conversion, and material reductions in associate attrition rates.
"All of our clients are seeking an accelerated path to CX/Digital transformation with less friction for their customers at a lower overall cost. It's our mission to continue to evolve our CX platforms to provide world-class solutions at scale," said
"Based on our history of bringing leading global brands in retail, banking, insurance, telecommunications, travel, and other verticals live with conversational commerce, we know this partnership with
For more information, visit www.ttec.com/liveperson.
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of
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