TTEC Achieves Leader Position in Everest Group's PEAK Matrix™ for Contact Center Outsourcing Service Providers
The Everest Group PEAK Matrix report examined the global CCO service provider landscape, with a focus on Customer Experience Management (CXM) Services, changing market dynamics and assessment of service provider delivery capabilities.
"We are proud to once again be recognized by
The company was positioned as a Leader in the report because of its strong growth in 2017, its suite of advanced analytics solutions and its diversified portfolio of clients across industry verticals. The report also noted
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