9197 South Peoria Street
Englewood, CO, U.S.A
Phone for general inquiries
Phone for services information
This turnkey offer allows companies with
Supervisor Assist improves contact center performance in a number of areas, including remote agent observation and coaching, peer mentoring, distance training, new employee onboarding and customer service escalation management. Agents become more proficient more quickly, which helps contact centers improve key indicators such as first call resolution and customer loyalty scores. The solution also complements existing quality management and customer analytics programs by taking a more proactive, real-time approach to agent monitoring and assistance.
"Supervisor Assist allows for hands-on management of customer-facing employees, whether the staff is in the other room… or on another continent," said
"TeleTech Technology and CaféX enjoy a strategic partnership aimed at transforming mobile and web customer experiences through real-time engagement," said
For more information, please visit Supervisor Assist to discover how you can improve your call center agent performance – and your customer experience, with real-time coaching and remote collaboration.
ABOUT TeleTech TECHNOLOGY
CaféX makes it easier for companies to enhance live engagement within web and mobile applications. CaféX's award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and employee productivity. Trusted by many Global 2000 companies, CaféX software brings together WebRTC and enterprise communications technologies to create omnichannel experiences that unify the customer journey and accelerate teaming while protecting existing IT investments. For more information about CaféX, please visit cafex.com or follow @CafeXComms.
CaféX Communications and CaféX Live Assist are trademarks of CaféX Communications, Inc.