TeleTech Technology Introduces Bundled Cloud Solutions for Mid-Sized Organizations and Enterprises
New Predefined Bundles Delivered as Unified Communications as a Service for Contact Center as a Service; Allow Clients to Opt for Solution Best Suited for Current and Future Needs
Created to deliver comprehensive
The four new bundles include:
- Cloud Connect – Designed for the enterprise looking to provide seamless collaboration capabilities without the need to purchase and maintain equipment, Cloud Connect offers a rich UC collaboration environment as a service (UCaaS) built on an industry-leading platform. Enterprises can operationalize IT expenses while adding scale or features as needed.
- Cloud Direct – Intended for the enterprise seeking to provide a next-generation customer experience, Cloud Direct offers a powerful contact center solution delivered as a service (CCaaS) built on an industry gold standard contact center platform. Enterprises can access the latest customer engagement features and functionality, and take advantage of a usage-based billing model.
- Cloud Direct Plus – An option well suited to the mid-market enterprise desiring a seamless omnichannel solution, with robust features to make customer experiences a brand differentiator at a fraction of the standard startup cost.
Cloud Select – Created for organizations demanding cutting-edge technology solutions, Cloud Select is the most inclusive of
TeleTech'sbundles, providing every channel, every option, and every feature for a peerless, competition-crushing customer experience.
"TeleTech Technology's Cloud bundle solutions allow our clients to opt for the feature-rich solution best suited for their needs," said
For more information about TeleTech Technology's bundled cloud solutions, visit TeleTechtechnology.com/EC16
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TeleTech Technology is a pioneer among North American partners in offering cloud and on-premises contact center solutions powered by